Shipping policy
Production & Delivery Timeline
Every single Pink & Lu collar is custom-made to order. Because we handcraft each piece to your exact specifications, our total timeline from the day you place your order to the day it arrives at your door is 1–2 weeks.
Every single Pink & Lu collar is custom-made to order. Because we handcraft each piece to your exact specifications, our total timeline from the day you place your order to the day it arrives at your door is 1–2 weeks.
- Handcrafted Production: 3–7 business days.
- USPS Priority Mail Shipping: 3–7 business days.
- Total Time to Door: 1–2 weeks.
You will receive an email with a tracking number the moment your order ships.
Address Corrections
Please double-check your shipping address at checkout. Because our items are custom-made, we cannot refund or replace orders lost due to an incorrect address. If you notice a mistake, contact us immediately at [Insert Your Email]. We can easily fix it if your order has not shipped yet.
Please double-check your shipping address at checkout. Because our items are custom-made, we cannot refund or replace orders lost due to an incorrect address. If you notice a mistake, contact us immediately at [Insert Your Email]. We can easily fix it if your order has not shipped yet.
Lost or Damaged Packages
Pink & Lu is not responsible for packages marked as "Delivered" by USPS that go missing. If your package arrives damaged, please take photos of the box and the collar immediately. Contact us within 48 hours of delivery so we can help you file a claim.
Pink & Lu is not responsible for packages marked as "Delivered" by USPS that go missing. If your package arrives damaged, please take photos of the box and the collar immediately. Contact us within 48 hours of delivery so we can help you file a claim.