Accessibility Statement

At Pink & Lu, we are committed to ensuring digital accessibility for everyone, including people with disabilities. We are continually improving the user experience for all visitors and applying the relevant accessibility standards to our website.
Conformance Status
We actively work to conform our website design, structure, and content to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with visual, hearing, cognitive, or motor impairments.
Accessibility Measures We Have Taken
To ensure a seamless experience, we have implemented several foundational updates to our online store, including:
  • Keyboard Navigation: Ensuring all menus, links, buttons, and checkout processes can be completely navigated using a standard keyboard.
  • Focus Indicators: Maintaining high-contrast visual focus indicators so keyboard users can track their position on our pages.
  • Alternative Text: Providing descriptive alternative text (Alt text) on product media to assist screen-reading technologies.
  • Clean Code Structure: Using logical heading hierarchies and semantics within our theme files to ensure compatibility with assistive technologies.
Feedback & Assistance
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, find any part of our site difficult to use, or need assistance completing a purchase, please reach out to us directly:
  • Email: [Insert Your Support Email Address here]
  • Response Time: We aim to respond to all accessibility inquiries within 2 business days.
If you are having trouble checking out, please email us with the items you wish to purchase, and our team will gladly assist you manually to complete your order safely and securely.